Telephone systems are the basic requirements of all business organizations. Most people find it very difficult to choose between analog and digital systems. To remove the confusion, one must be aware of the features and advantages of these telephone systems to choose the best one.
Your business telephone system must coordinate the kind of organization that you run. The system must meet all the needs and requirements of your business. Therefore, it is very important that consider all the important things which can help you in making the right decision about it.
The Difference Between Analog And Digital Telephone Systems
First of all, we are going to take a closer look at all the basic differences between analog and digital systems. Analog telephone systems are known for supporting the business for the last many decades. They contain all those features which can be found in the telephone systems found in homes. They contain the features of redial, hold, mute and speed dial too. All the analog telephone systems are fast, reliable, and are considered better to be used in all environments. Some of the analog phone systems also incorporate the features of call extensions too. The sad news is that their feature end here. They are just capable of providing this limited amount of features to the users.
It is also important to know that all the analog systems are inexpensive to be purchased because of their simplicity. They are considered very well in the short-term use; however, if you want to gain long-term benefits out of them, then you will have to integrate further advanced features which are going to cost you a lot of money.
On the other hand, when it comes to digital telephone systems, they are more modern and incorporate a lot of modern and advanced features to provide extended benefits to their users. They have built-in capabilities to incorporate more features in them. It means that you do not have to do much effort in making them advanced.
Digital telephone systems incorporate the features of music on hold, VOIP Integration, alarm systems, and many other such features that make them worth to be invested in for organizational use.
No matter if the telephone system contains protocol or propriety hardware, the digital phone system offers the feature of IP interface to the users. With the help of the IP interface feature, the user is allowed to send unified messaging in the form of voice mail, fax, or email. This kind of system is termed hybrid PBXs. This system also possesses the capability to be integrated with your call center and sales software as well so you can take the most benefits out of it.
In Small Businesses
As small businesses cannot afford the greater cost; therefore, they prefer investing in a low-cost system. Analog systems are considered perfect by them to be used as they offer low cost to them. However, it is also a fact that both analog and digital systems require professional installation.
If you have a small business and you want to purchase a new telephone system, then it would be good if you carry out significant research regarding it. The system integration task is the main responsibility of an IT professional in an organization.